Advice for card use

  • when you receive your card, be sure to sign your name in the signature space
  • watch out for your card and never leave it unattended
  • after each payment, make sure you get the card back from seller
  • check statement of purchase, including the amount
  • check statement of costs, compare to your bills
  • never write down your PIN – memorize it
  • never reveal your PIN; no one from a financial institution, the police or merchants should ask you for your PIN number, you are the only one that needs to know it
  • when changing a PIN, avoid the obvious, such as a phone number or date of birth
  • when entering your PIN at ATM machine cover the keyboard by your hand
  • if you notice anything unusual on the ATM, do not use it, report it to the Bank
  • use a free service for online 3D Secure payments
  • buy via safe and well-known websites

Other precautions:

  • do not reply to emails or phone calls which are asking for your personal information, passwords, card numbers, PINs etc.
  • KABA will never request any personal information, passwords, card numbers, PINs, balance of account, safety questions etc., by email
  • if you get a suspicious email content, prompting you confidential information about cards, IMMEDIATELY inform us on the free number 0800 417 336 or email
  • do not leave cards and other documents in the car
  • notify us promptly of a change of address or other personal data
  • if you travel, write down the number for reporting card loss

In case of card loss, immediately inform the Bank by phone 0800 417 336 and on non-working days contact EGCP Center for cards, by phone + 385 (0) 1 3078 699.  It is necessary to visit the Bank to regulate status of the card.

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