Domestic payment transactions

You can perform all cash and cashless payments quickly and reliably in the Bank’s branches and in FINA branches.

Cashless payments

Channels

  • Bank’s branches
  • Electronic banking
  • FINA’s branches

Orders

  • Paper order
  • Magnetic medium (data carrier)
  • Electronic banking

Formats

  • HUB3
  • Electronic banking order
  • XML pain.001

Paper orders and magnetic media (data carrier) must be signed in accordance with valid signature registration. Electronic orders must be authorized in accordance with authorizations granted when concluding a service contract.

Revocation of orders

Announced orders can be revoked by the client. To recall/withdrawn an order from execution the client must fill in the form Request for withdrawal of order or submit a separate request that contains sufficient information to revoke the order. Order placed on the value date can be revoked in case the payee has not yet been credited or the order has not yet been forwarded to the payment system.

Request for withdrawal of order

Complaints

In case of the complaint, the client must fill in the form Request for complaint or submit a separate request for the complaint that contains sufficient information to file a complaint.

Request for complaint